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Delivery Policy

Every gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.

Recipient Not Home
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Instructions field during checkout. In all other cases, if the recipient is not at home when the neighborhood florist attempts a delivery, they will either:

  • Call the recipient to schedule an appropriate delivery time
  • Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the gift bouquet with a neighbor and place a message on the recipient's door with this information

Substitution Policy
Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value.

Payment Options
Floral Alliance uses the industry's leading security technology to ensure that your order will be safe and secure.

For your convenience, we accept Visa, MasterCard, Discover/NOVUS, Diners Club, Carte Blanche and American Express.

Order-Related E-mails
Shortly after you place an order, you'll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, you'll receive a Thank You e-mail from us when your gift has been received.

 

 





© Floral Alliance 2019, Tele: (830)535-4232, Email: service@floralalliance.com